Privacy Policy

Who We Are

UNIT 365 operates this website and online store. For privacy questions or requests, contact us at unit365studio@gmail.com.

Information We Collect

• Contact and account information: name, email address, phone number, shipping address, billing address, and messages you send through our contact or support forms.
• Order and transaction information: products viewed or purchased, size and color selections, cart contents, checkout activity, order value, discount use, payment status, fulfillment status, shipping details, returns, exchanges, and customer service history.
• Payment information: payment is handled by Shopify and supported payment processors. We do not intentionally store full payment card numbers on our website.
• Device and usage information: IP address, browser type, device type, operating system, pages viewed, products viewed, clicks, referral URLs, timestamps, approximate location from your device or network, cart events, checkout events, and other website interaction data.
• Marketing and consent information: email and SMS signup details, phone number, consent status, source of signup, message engagement, unsubscribe status, preferences, and abandoned cart, checkout, or browse activity linked to your profile where permitted.
• Advertising information: identifiers, cookie data, pixel events, hashed contact information where used, and information about your interactions with our ads or social media campaigns.
• Security information: information used to detect spam, fraud, abuse, bot traffic, malicious requests, or attempts to misuse forms, checkout, promotions, or APIs.

Sources of Information

We collect information directly from you, automatically from your device and browser, from Shopify checkout and ecommerce tools, from Klaviyo marketing tools, from Meta advertising tools, from payment, shipping, hosting, analytics, fraud prevention, and customer support providers, and from communications you send to us.

How We Use Information

• Process orders, authorize payment, deliver checkout, send order confirmations, ship products, and manage returns or exchanges.
• Provide customer support, respond to contact form submissions, and troubleshoot website, order, shipping, or product issues.
• Send email and SMS marketing, launch updates, restock alerts, discount codes, abandoned cart reminders, abandoned checkout reminders, browse abandonment messages, and post-purchase messages when permitted.
• Identify products you may be interested in, personalize marketing, measure campaign performance, and improve product presentation and website performance.
• Run analytics and advertising, including retargeting, custom audience, lookalike audience, attribution, and conversion measurement through tools such as Meta Pixel.
• Protect the website, prevent fraud, enforce our Terms, secure APIs and forms, verify requests, and comply with legal, tax, accounting, and regulatory obligations.

Klaviyo Email and SMS Marketing

We use Klaviyo to collect and manage email and SMS subscribers, store consent records, send marketing campaigns, and trigger flows such as welcome messages, product browse reminders, abandoned cart reminders, abandoned checkout reminders, post-purchase messages, restock alerts, and launch updates. Klaviyo may receive your email address, phone number, consent status, signup source, device and browser information, viewed products, cart activity, checkout activity, purchase history, and message engagement.

SMS Consent and Mobile Messaging

If you provide your phone number and opt in to SMS marketing, you agree to receive recurring automated promotional text messages from UNIT 365 at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help where supported. Carriers are not liable for delayed or undelivered messages. We may record your consent, signup source, phone number, and opt-out status to comply with messaging rules.

Cookies, Pixels, and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to keep the store working, remember cart activity, support checkout, secure forms, measure traffic, understand product interest, personalize marketing, and run advertising. These technologies may be set by us or by providers such as Shopify, Klaviyo, Meta, Vercel, payment processors, analytics providers, and security tools.

Meta Pixel and Advertising

We use Meta Pixel and related Meta business tools to measure ad performance, understand visits and conversions, build audiences, retarget visitors, and show more relevant ads on Meta platforms such as Facebook and Instagram. Meta may receive information such as page views, product views, cart events, checkout events, purchases, device/browser information, IP address, and hashed contact information where available. Meta may process this information according to its own terms and privacy practices.

How We Share Information

We share information with service providers and business partners that help us operate the store, including Shopify, payment processors, fraud prevention providers, shipping carriers, hosting providers, analytics providers, Klaviyo, Meta, email/SMS providers, customer support tools, security providers, and professional advisers. We may also disclose information if required by law, to enforce our Terms, to protect rights or safety, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, some U.S. state privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, cookie, and pixel activities, including Meta Pixel retargeting or audience creation. Where required by law, you may opt out of sale, sharing, or targeted advertising by contacting us at unit365studio@gmail.com with the subject line "Privacy Opt-Out." You can also use browser, device, and platform-level ad preference tools.

Your Privacy Choices

• Email: use the unsubscribe link in any marketing email.
• SMS: reply STOP to opt out of text messages where supported.
• Cookies and ads: use browser settings to block or delete cookies and use Meta, Google, browser, and device ad preference controls where available.
• Access, correction, deletion, and portability: contact us to request access to, correction of, deletion of, or a copy of personal information where required by law.
• Opt out of sale, sharing, or targeted advertising: contact us at unit365studio@gmail.com with the subject line "Privacy Opt-Out." We may need to verify your request.
• Appeals: if your state gives you a right to appeal a privacy decision, reply to our decision email with "Privacy Appeal."

California and Other State Privacy Rights

Depending on where you live and whether applicable legal thresholds are met, you may have rights to know what categories of personal information we collect, use, disclose, sell, or share; request access or deletion; correct inaccurate information; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; and not be discriminated against for exercising privacy rights. We will respond to verified requests as required by applicable law.

Sensitive Personal Information

We do not intentionally collect highly sensitive information such as government ID numbers, precise geolocation, health information, biometric data, or financial account credentials through the public website. Please do not send sensitive information through our contact forms or messages unless we specifically request it for a legitimate reason.

Retention

We keep personal information for as long as reasonably necessary to provide the website, fulfill orders, maintain business and tax records, support customers, maintain marketing suppression lists, document consent, detect fraud or abuse, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we delete, de-identify, or securely retain it as required.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, checkout, email, SMS, or internet transmission is completely secure, and we cannot guarantee absolute security.

International Visitors

UNIT 365 is operated from the United States. If you access the website from outside the United States, your information may be processed in the United States and other countries where our providers operate. Those locations may have privacy laws different from your location.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us and we will take appropriate steps.

Third-Party Links and Services

Our website may link to or use third-party services such as Shopify checkout, payment providers, social platforms, shipping carriers, or marketing tools. Those third parties may process information under their own privacy policies and terms.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the current version. If we make material changes, we may provide notice as required by law.

Contact

For privacy requests or questions, contact us at unit365studio@gmail.com.